Frequently asked questions
Everything you need to know.
General
Do you offer a free trial?
Yes. Request a trial and our team reviews it before activation.
How quickly is my account activated?
Most approved trials and paid plans are activated the same day.
Getting Started
How do I get started?
Choose a brand, start streaming, or send a WhatsApp order.
Do I need extra hardware?
No. Use a phone, tablet, Smart TV, Firestick, MAG box, or laptop.
Subscription
Can I change plans later?
Yes. Contact support and we will move you to a different package.
Is there a contract?
Plans are prepaid for the selected duration with no hidden rollover fees.
Devices
What devices are supported?
Smart TVs, Android TV, Firestick, iPhone, Android, tablets, laptops, and MAG boxes.
Can I use multiple devices?
Yes. Device limits depend on the plan you choose.
Payment
How do I order?
Use Start Streaming, WhatsApp Order, or the free trial form.
Can I get a refund?
If activation fails after confirmed payment, you can request a refund.
Technical
What internet speed do I need?
10 Mbps is enough for HD. 25 Mbps or more is better for 4K.
Troubleshooting
The stream is buffering. What should I do?
Lower quality if needed, check Wi-Fi, or message support.